ids368 Frequently Asked Questions

ids368 requires one government-issued photo ID — either your KTP (Indonesian national identity card), passport, or SIM (driving licence). You will also need to submit a selfie holding the document next to your face, and in some cases a recent utility bill or bank statement as proof of address. Documents must be clear, unedited, and fully legible. KYC review is typically completed within 24 hours.

No. ids368 permits strictly one account per person, per household, per device, and per payment method. Duplicate accounts are identified automatically and will be suspended without notice. Any balances or bonuses in duplicate accounts are forfeited. If you have accidentally created two accounts, contact our support team immediately to merge or close the duplicate before verification is completed.

Click "Forgot Password" on the login page and enter your registered email address. You will receive a secure reset link within a few minutes. If the email does not appear in your inbox, check your spam folder. The reset link expires after 30 minutes for security. If you continue to have trouble, our 24/7 live chat support can verify your identity and assist with manual account recovery.

Contact ids368 support via live chat or email at [email protected] and request permanent account closure. Before closing, ensure all pending withdrawals have been processed and your balance is zero or withdrawn. Once closed, your personal data is retained for the regulatory minimum period (typically five years for KYC and transaction records) in line with our Privacy Policy, after which it is securely deleted.

BCA deposits to ids368 are processed in real time during standard banking hours (typically 06:00–22:00 WIB). Transfers made outside those hours may take up to 15 minutes to reflect once the banking network reopens. ids368 does not charge any deposit fee — any charge is solely from BCA's own interbank or transfer fee structure. Always use the exact virtual account number provided at checkout to ensure your deposit is matched automatically.

The minimum deposit via BRI, BNI, or Mandiri bank transfer on ids368 is Rp 25.000. There is no maximum deposit limit imposed by ids368, though your bank may apply its own daily transfer caps. For larger deposits above Rp 50.000.000, we recommend contacting support in advance so our finance team can confirm receipt promptly and apply the funds to your account without delay.

Yes. ids368 accepts deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet deposits are instant in most cases, with a minimum of Rp 20.000 per transaction. Select your preferred e-wallet in the cashier, scan the QR code or follow the in-app payment prompt, and your ids368 balance is credited within seconds. E-wallet withdrawals are also supported, subject to your verified payment method on file.

The minimum withdrawal to a Mandiri bank account on ids368 is Rp 50.000. Withdrawals are processed Monday through Sunday, including public holidays, and typically arrive within 15 minutes to 2 hours depending on Mandiri's interbank processing queue. Your withdrawal account must be registered in the same name as your verified ids368 account — third-party withdrawals are not permitted under any circumstances.

ids368 does not charge any platform-side withdrawal fee. However, interbank transfer fees imposed by your receiving bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, or Bank Permata) may apply depending on your account type. E-wallet withdrawals via OVO, DANA, GoPay, ShopeePay, and LinkAja are generally fee-free. If a withdrawal is delayed beyond 4 hours, contact support with your transaction reference number for immediate assistance.

ids368 offers an extensive sportsbook covering BRI Liga 1 (including Persija Jakarta, Persib Bandung, and Bali United fixtures), the English Premier League, La Liga, Serie A, Bundesliga, UEFA Champions League, AFC Cup, FIFA World Cup qualifiers, and Piala AFF. Timnas Indonesia (the national team, nicknamed Garuda) matches are always featured prominently during qualifying campaigns and tournaments. Pre-match and live in-play betting are both available on all major fixtures.

Mix parlay (a multi-leg accumulator bet) allows you to combine between 3 and 10 match selections into a single wager. All legs must win for the bet to pay out. The appeal is the multiplied odds — a successful mix parlay with 5 legs at average odds of 1.8 per leg returns approximately 18x your stake. ids368 supports Asian handicap, voor bola (handicap) lines, 1X2, and over/under markets within mix parlay selections.

Yes. ids368 offers togel (Indonesia's traditional numbers lottery) with multiple draw markets including 2D, 3D, and 4D formats across Singapore, Sydney, Hong Kong, and Macau pools. You can fund your ids368 account using OVO and use that balance to place togel bets without any additional steps. Draws follow official schedule times, and winning results are published in real time on the ids368 platform within minutes of each official draw.

ids368 hosts slot gacor (high-payout slot games) and regular slot titles from providers including Pragmatic Play, PG Soft, Habanero, Microgaming, and NetEnt, with RTP values ranging from 94% to 97.5% depending on the title. All games use certified Random Number Generator (RNG) technology, which is regularly audited by independent testing bodies. RTP percentages for individual titles are disclosed within the game's information panel.

ids368 offers live sabung ayam (traditional Indonesian cockfighting) through our live arena game section, streamed in real time from licensed arenas. Players bet on either Meron (the favoured side) or Wala (the underdog), with odds updated live before each bout. Matches run continuously throughout the day and into the evening. A minimum bet of Rp 10.000 applies, and results are confirmed immediately after each bout concludes on the live stream.

Yes. ids368 is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. The mobile site loads quickly on 4G and Wi-Fi connections and supports the full range of features including live betting, slot games, live casino, togel, deposits, withdrawals, and customer support. For the best experience, use Chrome on Android or Safari on iOS, and ensure your browser is updated to the latest version.

New ids368 members are eligible for a welcome bonus on their first deposit. The bonus amount and percentage are displayed on the promotions page at the time of registration. Standard wagering requirements are 5x the combined deposit and bonus amount, which must be completed within 14 days. Wagering contributions vary by game type — sports bets count at 100%, live casino at 50%, and most slots at 100% unless otherwise stated in the individual promotion terms.

ids368 offers weekly cashback on net losses incurred during the eligible period, credited every Monday morning. The cashback percentage depends on your membership tier. Standard members receive up to 5% cashback on sports, while VIP members can receive up to 10% across all game categories. Cashback is credited as withdrawable cash with no wagering requirement, directly to your ids368 main wallet balance at the start of each week.

Most ids368 welcome and reload bonuses are valid for use on bandar bola (online football bookmaking) bets, provided the minimum odds per selection meet the promotion threshold (typically odds of 1.50 or higher). Certain boosted-odds or fixed-odds specials may be excluded from bonus wagering. Always read the specific promotion terms before placing a wager intended to contribute to wagering requirements, as terms vary between individual offers.

The ids368 VIP program operates on a tiered points system. You accumulate loyalty points automatically with every real-money wager — sports, casino, and togel all earn points at their respective rates. As you reach point thresholds, your account is automatically upgraded to the next tier (Silver, Gold, Platinum, Diamond). Higher tiers unlock faster withdrawal processing, higher cashback rates, dedicated VIP account managers, and exclusive seasonal promotions around events like Idul Fitri and the Champions League final.

ids368 operates with 256-bit SSL encryption across the entire platform, protecting all data transmissions between your device and our servers. All financial transactions are secured through PCI-DSS-compliant payment infrastructure. Player funds are held in segregated accounts separate from operational funds. Our RNG games are independently certified for fairness. We do not share or sell player data to third parties. Full details are available in our Privacy Policy.

You must be at least 21 years old to register and play on ids368. This is a firm requirement enforced through our KYC identity verification process, which requires a government-issued ID confirming your date of birth. Any account found to belong to a person under 21 is immediately suspended and all funds are returned. ids368 strongly encourages responsible gaming and supports parental controls to prevent underage access.

Log in to your ids368 account, navigate to Account Settings, and select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits; activate a time-out ranging from 24 hours to 30 days; or apply full self-exclusion for 6 months, 1 year, or permanently. All restrictions take effect immediately. If you need help, our 24/7 support team can apply any restriction on your behalf with no questions asked.

If you feel that gambling on ids368 is no longer purely entertainment and is affecting your finances, relationships, or mental health, please contact our support team immediately via live chat, WhatsApp (+62 812-3456-7890), or email at [email protected]. Our responsible gaming team is available 24/7, is fully trained to assist sensitively, and can activate self-exclusion instantly. You can also visit our dedicated Responsible Gaming page for a full self-assessment checklist and guidance.